To design and build a highly effective, information rich web application that is mobile friendly and user-centered at its heart. Design and engineer a unified search to surface less visible, mission critical content from numerous sources. Overhaul the navigation to provide an intuitive experience thereby increasing accessibility and comprehension.
In this UX research, information architecture, and visual redesign, I conducted user interviews to understand student, faculty, alumnae, and staff perspectives of LITS. I did discovery analysis and diagrammed a comprehensive information architecture (IA). I led a full day content writing workshop to define voice and tone. I overhauled search, crafted a visual design, and completed moderated testing of our navigation.
The first three months were spent in discovery which included:
Mount Holyoke Menu is built using a proprietary software application that controls food inventory, recipes, and the web presentation of meals for the day. Its importance lies in the fact that students reside on campus; therefore, depend upon this digital experience to make nutritious decisions. After doing an audit of the 133 digital products the college provides, I selected this as our first project.
Once we completed our heuristic analysis, we prepared a digital slideshow to document the project approach, scope of work and key issues to present. This helped to neatly pitch our project to stakeholders around campus. In this presentation we included:
I presented the proposal to key stakeholders from different campus divisions to pitch the benefit of the product upgrade. During the meeting, we received approval to move forward.
From our analysis, the main interaction design elements we wanted to improve were:
We broke out our key performance indicators into tasks that could be clearly measured: