Welcome


My name is Dawn Russell

I lead Design Strategy and Information Architecture at CVS Health.

I'm a strategic design leader with 15 years of experience in enterprise and agency B2B and B2C environments. I lead teams that are recognized for their ability to apply strategic thought to measurably improve end-to-end customer experiences. I am passionate about cultivating diverse, inclusive, cross-functional relationships to drive organizational alignment and to establish shared understanding.

I possess a natural tendency to think and work across disciplines to draw connections and inspire innovation that drives business and customer value. This means my team takes a holistic approach to our work. We gather business requirements and conduct a robust research & discovery cycle to develop an understanding of users and the market. From there, we form and articulate a vision and architect information to ensure coherency and clarity. The output is a compelling design strategy that is translated into portfolio-level, agile roadmaps in collaboration with engineering and product.

Dawn Russell

Methodology

Influence

Value alignment
Influence
Garner stakeholder and team buy-in through aligning business requirements, user needs, and the problem frame. Evaluate services and products with heuristic, competitive, and data-driven metrics analysis.

Insight

Curiosity becomes clarity
Insight - UX Design, Dawn Russell
Conduct discovery interviews, diary studies, and surveys. Develop personas, journey maps, and user workflows. Card sort and draft content strategy. Produce low-fidelity wireframes and prototypes.

Interface

Making meaning for our users
Interface - UX design, Dawn Russell
Design and refine the visual and interactive elements, improve the information architecture by incorporating user needs and preferences, design for usability, accessibility & efficiency.

Implementation

Visual Design and Design Ops
Implementation
Produce high fidelity interactive prototype(s), build symbols and patterns in the design system, collaborate closely with front-end engineers, and consistently enhance features to improve customer adoption and engagement. Usability testing, a/b testing, iteration, and delivery.

Public Projects

For more recent proprietary projects, please contact me.

Mount Holyoke College Menu

Product Strategy
User Research
UX Design
Visual Design
2017-2018 | Lead a team that incorporated metrics, personas, surveys, prototyping, and moderated user testing to redesign and build a web and mobile menu product for the college.
Mount Holyoke College Menu

Apelon

Content strategy
Visual design
UI development
2015-2017 | Complete brand redesign to update a legacy site and graphic materials with the goal of making the content more accessible to key decision makers within health care organizations.
Apelon 3 Views

Tasha Tudor and Family

Information architecture
UX design
Visual design
UI development
2016-2017 | Design and build an information architecture that unified an ecommerce platform, blog, recipe feed, and tours into a community-based, singular brand experience.
Tasha Tudor and Family - 3 Views

Artrageus1

Information architecture
UX design
Visual design
UI development
2015-2017 | Design and build an ecommerce platform fueld by a subscription based arts collective model. End-to-end rebranding of graphic materials and web based products.
Artrageus1 - 3 Views

Connect with me

I'm currently open to speaking engagements, collaborative exchange, and select, highly creative freelance projects. Please reach out and say hi.